Shipping Policy
At Future Lights, we are committed to providing a seamless and efficient shopping experience for our customers across Sharjah and the UAE. This Shipping Policy outlines the terms and conditions that govern the shipping and delivery of our used auto spare parts purchased from our website.
1. Shipping Destinations
We currently ship to all locations within the United Arab Emirates. Unfortunately, we do not offer international shipping at this time.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: Deliveries within Sharjah typically take 2-3 business days. For other Emirates, deliveries may take 3-5 business days.
- Express Shipping: Available for an additional fee. Deliveries within Sharjah and other Emirates will be completed within 1-2 business days.
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, public holidays, or transportation delays.
4. Order Processing
Orders are processed within 1 business day of receipt. Orders placed after 12 PM (noon) will be processed the following business day. Please ensure that all shipping details are accurate to avoid delays.
5. Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking information. You can use this information to monitor the status of your shipment.
6. Delivery Attempts
Our delivery partner will make up to two attempts to deliver your order. If the recipient is unavailable during these attempts, the package will be returned to our warehouse. In such cases, you may be charged an additional fee for re-delivery.
7. Damaged or Missing Items
Please inspect your order upon delivery. If you receive a damaged item or if an item is missing, contact us immediately at [your contact email/phone number]. Provide your order number and a description of the issue, and we will work to resolve it as quickly as possible.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy page.
9. Customer Support
If you have any questions or concerns regarding shipping, please contact our customer support team.
We appreciate your business and strive to deliver your used auto spare parts quickly and reliably. Thank you for choosing Future Lights.