Refund and Return Policy

Introduction

At Future Lights, we prioritize customer satisfaction and strive to ensure a seamless experience when purchasing used car spare parts from our online store. This Refund and Return Policy outlines the terms and conditions under which returns, exchanges, and refunds are processed.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be unused and in the same condition that you received it.
• Original Packaging: The item must be in the original packaging.
• Proof of Purchase: A valid receipt or proof of purchase is required.

Return Window

Customers have 14 days from the date of delivery to initiate a return. If 14 days have passed since your purchase, we cannot offer a refund or exchange.

Return Process

1. Initiate a Return: Contact our customer service team at [customer service email] with your order details and reason for return.
2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on where to send your item.
3. Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check Your Bank Account: It may take some time before your refund is officially posted.
2. Contact Your Credit Card Company: There is often some processing time before a refund is posted.
3. Contact Your Bank: There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at [customer service email].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [customer service email] and follow the return process.

Non-Returnable Items

Certain items are not eligible for return:

• Electrical parts and components
• Items sold as-is or with a disclaimer of non-functionality

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [customer service email] with your order details and a photo of the damaged or incorrect item. We will arrange for a replacement or refund.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

• Email: Futurelightsused@gmail.com
• Phone: 050 255 0237
• Address: Industrial Area 6, Industrial Area, Sharjah, United Arab Emirates

Policy Updates

We reserve the right to modify this Refund and Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.